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How Onboarding Technology Impacts First Impressions

March 21st, 2017 Comments off
onboarding technology

We’ve heard it said many times—you only have one chance to make a first impression.

We typically think of first impressions in relation to people. But, first impressions of places and experiences can leave lasting impressions as well. You can probably still remember the impact of your first day at a new school. Or, maybe you remember the last time you walked into a restaurant and were treated rudely by the host. First impressions can be powerful, and they often set the tone for an experience, either positively or negatively.

This is true at work, too. If your goal is to create an engaging, positive work experience for your employees, it’s critical that it starts with a positive first impression.

An effective new hire onboarding process includes a lot of moving parts, including:

  • Welcoming and socialization
  • New hire forms
  • New hire orientation
  • Workstation and resources
  • Expectation setting

 

These tasks are too often accomplished in a haphazard fashion with some combination of boring presentations, stacks of paperwork and a dash of wishful thinking. This just isn’t cutting it. To make a positive first impression in today’s workplace, there’s one ingredient that has become vital: technology.

Even for smaller organizations, using onboarding software solutions to automate is critical. Here’s why:

  • New hires expect the experience to be automated. We shop, play and connect online. We’ve come to expect that everything that can be automated, should be. When it’s not, it creates a lesser experience. Consider how you would perceive a restaurant or retail store that does not accept credit cards as a form of payment. At the very least, the experience is less convenient. At worst, it makes you want to avoid that establishment. You can’t afford to have your new, excited employee feel this way about your onboarding experience.
  • Millennials demand technology. As of 2015, Millennials are the largest generation in our workforce—making up more than 35 percent of employees. They are also the future, so we have to design our experiences to satisfy their expectations – or face the consequences. According to a recent Forbes piece, “Millennials demand self-service, algorithmically, and crowdsourced customer service options.” They want the technology to enable and assist them as they work through the process on their own terms. The piece also noted that “Millennial customers expect your company’s technology to simply work—so you’d better make sure that it does.” Not only do they expect technology, but they expect advanced technology that works for them.
  • Consistency of experience is key. The process of finding a job has migrated almost entirely to technology. Job seekers experience an array of technology tools as they navigate their way to a new position. They experience company websites, social media pages, job boards, applicant tracking systems, assessments and forms to complete online. The experience, even at small organizations, is technology enabled from beginning to end. So, imagine how odd and disconcerting it would be to step into a non-technology enabled experience upon making the transition from “recruit” to “employee.” It would probably feel a bit like a bait and switch. Not a great first impression.
  • We don’t have the time. Our plates are already full, whether we work as managers or in HR (or both). Even when we recognize the importance of the onboarding experience, it’s easy to drop the ball on new hire onboarding simply due to competing priorities. This is too important not to use the available onboarding software solutions to ensure our new employees get started on the right foot. A bad first impression may dampen the excitement of the new hire or even send them running for the hills with buyer’s remorse. Technology is not only a more efficient way to approach onboarding, it’s also more reliable.

 

Creating a great onboarding first impression is about exceeding your new hire’s expectations. This requires that you create an experience with all of the necessary human touches built upon a solid foundation of technology tools and resources.

The days of paperwork and boring, new-hire presentations are gone. It’s time to catch up.

See a tool that can create an efficient and effective onboarding process.

How to Use Technology to Drive Employee Engagement

February 7th, 2017 Comments off
employee engagement

It’s hard to find someone who will argue against the importance of employee engagement. An engaged employee feels a strong sense of connection with their work. And, when we feel that connection as an employee, we do better work. Anyone who’s worked at a job for longer than a couple months knows this to be true.

As a result, most leaders are working to crack the code on employee engagement as a way to increase performance. This conversation about engagement typically focuses on the dynamics of manager effectiveness, teamwork and trust in leadership. These relationships are critical to employee engagement.

But in our focus of the interpersonal dynamics that impact engagement, we sometimes overlook how the smart use of technology tools can also have a profound impact on an employee’s feeling of engagement.

In my study of Best Places to Work, one factor stood out as a distinct differentiator between the best workplaces and the rest: communication. The best places to work are relentless about communication as a means to create clarity and reduce uncertainty for their employees.

Technology has provided us with tremendous tools for communication throughout the employee experience. One area that is of particular importance is the new hire onboarding process. The experience for employees in the few weeks prior to and after joining your organization sets the tone for them. It’s a time of both great anticipation but also great uncertainty for employees. This makes communication critical.

Here are some ways you can use technology to ensure your employees start their career feeling connected and engaged.

  1. Use video to help employees understand how to get started successfully. Video is a wildly underutilized tool by employers. It’s become cheap and easy to create – most people have a decent video camera in their phones. Here are some ways you might consider using video before an employee starts:
  2. Eliminate as much paperwork as possible. We all know there will be some paperwork when we start a new job. But, there are few worse ways to make a first impression during onboarding than with a giant stack of paperwork. Use technology to give employees the flexibility and instruction to complete their paperwork when it works best for them. And, if you can eliminate or automate the form, do it. This way you can focus on more exciting things during the employee’s first day.
    • Send welcome messages from the new hire’s team introducing themselves and sharing interesting facts about themselves.
    • Create videos of employees sharing tips for new hires. You could prompt employees by asking them to share what they wish they’d been told as a new hire.
    • Record welcome messages from the CEO or other senior leaders that explain the organization’s values and history, core expectations of all employees, and other information that would help the employee feel connected to the bigger picture.
  1. Empower the employee to manage their own onboarding experience. Create checklists and task lists for employees that include expected completion dates. This both clarifies expectations for the employee as to what their first few weeks or months will involve and empowers them by allowing them some control over how these tasks get completed.

 

Using technology tools to supplement the onboarding process is a powerful way to get your new employees off on the right foot by removing as much uncertainty from the process as possible.

Jason Lauritsen is a keynote speaker, author and advisor. He is an employee engagement and workplace culture expert who will challenge you to think differently. A former corporate Human Resources executive, Jason has dedicated his career to helping leaders build organizations that are good for both people and profits. Most recently, he led the research team for Quantum Workplace’s Best Places to Work program where he has studied the employee experience at thousands of companies to understand what the best workplaces in the world do differently than the rest. Jason is the co-author of the book, Social Gravity: Harnessing the Natural Laws of Relationships. Connect with Jason at www.JasonLauritsen.com

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