Summary
We are seeking Java Software Engineers for our client’s Technical Services team.
The person in this position performs system configuration, customer support, maintenance and installation of system products. This position will be the front line interface to the customers on all systems issues
Duties
Provides customer support to the system customers
Provides leadership and mentoring to junior level system engineers
Project leadership on customer site
Provide routine preventative and service maintenance support for all system product
Provides installation and modification support for all products and systems supported. To include all hardware (Player Terminals) in the field
Thorough understanding of functions and operation of system products
Assists in identifying systems, component or equipment failures and coordinates corrective action in cooperation with other company or vendor groups
Completes required maintenance records in an accurate, concise and clear manner
Functions as a representative of our client and develops and ensures positive customer relations and professional service support for systems and products supported
Develops and maintains current knowledge of our client’s business capabilities, products and services
Oversees and maintains repair parts inventory to provide cost effective and timely service repair or modifications to client systems and hardware
Provides on call 24 hour 7 days a week support when designated as the on call representative
Adheres to established workmanship standards, policies and procedures of field operations
Analyzes operational difficulties and gathers information to isolate causes of failure or problems
Answer customer questions on system capabilities, reports and operation
Training AND/OR Experience:
Two years or more of engineering experience
Must have strong working knowledge of Windows Servers
Trained or experience in electrical/communication hardware and troubleshooting
Two or more years of Gaming or equivalent experience
Knowledge / Skills / Abilities:
Must have a strong Java skill set with knowledge of Jboss, Tomcat, EJB, JMS, Hibernate, SQL Server and Windows platform.
Any experience with UNIX, DB2, Eclipse RCP, Web Services and Jasper Reports is a plus.
A strong working knowledge of SQL
Provides support to and works alongside other engineers to create innovative products.
Works to identify and implement testing application and service that best prepare the company to meet future business goals.
Reviews and repairs legacy code as needed
Strong knowledge of software architecture and programming a plus
Extensive knowledge of IP networking and principles including Hubs, switches and routers
Demonstrated knowledge of PC operating systems, digital equipment components and their discrete parts
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Analyzes current programs including performance, diagnosis, troubleshoots and fixes issues
Must have acute color perception
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Documents code consistently throughout the development and implementation process
Must have strong and effective inter-personal and communication skills, maintains positive client interactions and interacts professionally with a diverse group of clients and internal teams
Ability to define problems, collect data, establish facts, and draw valid conclusions
Must have the ability to learn and adapt to new technologies fast, identify and solve problems quickly and completely and to multi-task and stay organized in a dynamic work environment
Ability to manage issues requiring problem resolution and conflict management
Ability to work with others to accomplish business objectives
Basic Microsoft Office skills
Must be able to obtain a gaming license
Ability to lift 50 pounds with appropriate equipment and/or assistance from another person
Must have the ability to travel to customer sites at short notice both domestically and internationally.
Education: Bachelor’s or Associate’s Degree/Equivalent in Computer science or related field of study or equivalent experience
This position is located in Las Vegas, NV. For more information or consideration, please contact trevor.smith@parallelhr.com