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Hiring a Telecommunications Engineer – C2H in Draper, UT

July 1st, 2015

Our client is looking for a Telecommunications Engineer. This is a 6 month contract to hire position.


• Provide product support for all telecommunication services for Interactive Intelligence (ININ) PBX product’s including Dialer, IVR, and recording server.

• Maintain contact center solutions for business, including Voice Response applications and Interaction Client-based custom agent desktop software

• Collaborate with business partners, and other technical staff to identify user requirements, assess available technologies, and recommend solution options

• Monitor daily levels of work orders and trouble tickets • Monitors T1/PRI/SIP lines to assure external connectivity, services and proper call routing.

• Provide regular status updates on projects, including progress updates and identification of technical risks and issues associated with them

• Performs routine call flow moves/adds/changes including documentation

• Provide technical guidance, and training to business users


·         2+ years of practical, hands-on experience in maintaining large (250 agents and up), multi-site complex contact center implementations

·         Experience supporting Call Center technology is a must! Dialer, ACD, Call recording, Wallboards

·         Telecom experience with carriers; PRI/OC3/12/48 etc. Configuring trunk groups, troubleshooting line cards and similar work

·         Interactive Intelligence CIC 4.0+ or equivalent call center pbx (Avaya Aura or similar)

·         Proven experience with support of contact center solutions and knowledge of best practices

·         Production level experience with VoIP – Ideally Carrier SIP, QoS

Nice to Haves:

·         Hands on experience with analyzing, troubleshooting, and resolving issues with Windows computing, application, and networking issues

·         Experience training users on systems and solutions

·         Bachelor’s degree in a technical field such as information systems, engineering or related field

·         Knowledge of relational databases concepts and medium level experience in using databases

Please send resume to david.derby@parallelhr.com

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