271-388

Working for one of the most prestigious financial services firms in the world this role will be responsible for the expedient provisioning of technical services and products (voice, market data, remote access, accounts, messaging etc.) globally to our predominantly internal and in some cases external clients. In these roles, the individual will be required to ensure the successful completion of a high volume workload within established service levels according to documented standards and best practices; and with a high degree of quality.

In this role, the individual will focus on:
o The fulfillment of technical services orders for adding, modifying and / or removing services, entitlements and products in one or more of the following disciplines
o Voice and voicemail provisioning on various platforms: Avaya, Cisco IPT, Centrex, Mitel, Nortel, trading turret technologies
o Market Data products, services and exchanges
o Account Administration for Windows, Kerberos, Exchange, Mainframe ACF2, RACF, AS400
o Corporate Directory changes
o Remote access
o Messaging: List management, faxing, instant messaging, FTP
o Audio Conferencing Establishment
o Provisioning administration for various internally infrastructure applications
o Day to day queue management of provisioning technical requests including reviewing Service Level Agreements (SLA’s) and Life Cycle
o Request handling with a sense of urgency
o The updating and timely closing of all tickets for requested items and swift escalation of issues if required.
o Timely and proactive communication with global stakeholder groups’ and requestors to meet fulfillment guidelines.
o The adherence to established service levels and quality standards
o The updating, maintenance and periodic review of process documentation
o Participation in global event services meetings
o Identification and escalation of automation / transformation opportunities
o Providing metrics for provisioned services
o On occasion, the gathering and posting of evidence for audits
o The Client event services function is a 24 x 7 operation. Positions need to be filled for all shifts.
o The ability to work reasonable amounts of overtime

The candidate should meet these additional requirements:
• Some understanding of one or more technical services (voice, Market data, accounts, messaging, remote access, invoice processing)
• Strong attention to detail and the ability to diligently follow guidelines.
• Effective communication skills. This position will require the candidate to be in contact with the business for escalated issue and working on a daily basis with corresponding support teams.
• Must be responsive.
• Must be able to efficiently document process and procedures.
• Teamwork – This position involves not only working well with others within one team but with many resolution groups globally.
• The ability to be aware of and diligently follow standards and practices for many different technology areas.
• Proficient in Microsoft Office products: Excel, Outlook, Word
• Ability to manage high volume queue of tasks simultaneously in high pressure environment where change is commonplace.
• Individual must be able to handle multiple interrupts and be able to multi-task effectively

Benefits:

Salary Range: $17-$24

Other Benefits: None

Relocation Assistance: N

Travel: N

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