It’s no secret that attracting the right talent is hard, and the hiring landscape has grown increasingly competitive. You can stand out by providing a great candidate experience – but in order to do so, you need to understand and circumvent some of their biggest frustrations with the application process.
We wanted to take you inside the minds of today’s job seekers to give you an idea of what they expect of your company and the candidate experience you (knowingly or unknowingly) provide. So we asked real-life job seekers via our social channels: What part of the job search process do you wish you could change most?
Here’s what they said…and how you can do your part to bridge the divide:
They want you to keep an open mind instead of setting unrealistic expectations.
Joe Duhamel: Right out of college, I actually had a placement agency in Manhattan tell me to “come back when you have some experience.” I said, “When I get experience, I won’t need you.” And I never did.
Mary Saelens: The “relevant experience” is something that should be used in moderation though; people need jobs and if it’s [an] entry-level [position], let them get their feet wet.
Kristina Roepke: They require years of experience when fresh graduates haven’t been alive long enough to fulfill the requirement. Also, no one hires you unless you have experience…[but] how do you get it? It is a logic loop.
Milap (@m3jstile): HR managers [must] be more willing to interview more people.
Adam Patrick: Wasting candidates’ time (and theirs) by posting a job when they already know whom they are hiring.
They want you to be more responsive.
Eddie Quinn: [I] hate spending so much time applying to a company (research company, customize resume, cover letter, create log in and re-enter entire resume into web form) and then never hearing back, even after attempts to follow up. Some decency would be nice. [I] once applied to [a company], and didn’t get a ‘We regret to inform you…’ email until six months after I applied and followed up three times.
Patrick Barnes: I would push for an immediate decision. No waiting for a week [and] doing a follow-up call, only to find out the position has been filled…right before they hang up [on you].
They want you to NOT waste their time.
Career Break Site (@CareerBreakSite): Pretending to be enthusiastic when a recruitment agent has sent you to interview for some crappy job.
Adam Patrick: Asking for information on the online application that is the exact same information a resume contains (or should contain instead of extraction of keywords, info, reading it).
They want you to be fair — when it comes to pay, etc.
Adam Patrick: Requiring WAY TOO much education, TOO specific experience and they pay you in beans.
Chris Papalia: You forgot to mention the start pay… $9.50 an hour.
They want you to be prepared and know what you’re looking for.
Kristy Hughes: Not nailing down the job description or team’s needs before starting the interview process, so interviews are a waste of time. Or interviewing for one position, hiring a candidate and then telling the candidate they are needed to do something else.
They want you to offer training because they’re willing to learn.
Misty Taylor: All the experience that is needed for the position [is there], yet no one seems to want to train. Think of the people that could learn what needs to be done.