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Working on Mobile Devices During Non-Work Hours: The New “Overtime”?

August 19th, 2010 Amy Chulik Comments off

A recent article in the Chicago Sun-Times about Chicago Police Sgt. Jeffrey Allen’s lawsuit against the city of Chicago piqued my interest — not because he was suing the city of Chicago, but because he was suing due to the fact that he hadn’t gotten compensated for the off-duty time he spent working on his Blackberry.

As we’ve mentioned before on The Hiring Site, access to mobile devices are changing the way people work — employees are working from their smart phones while driving, on the train, or in the grocery line — and even if they don’t want to be working during all hours and from all places, bosses often expect them to. Some workers, particularly of the younger Millenials generation, are even sleeping next to their smartphones for fear of missing out on a single minute of Internet action.

And now, with this lawsuit, a new question comes to the forefront; a question that we’ve been building up to as the use of smart phones in workers’ every day lives has rapidly increased: Should workers be compensated for the work they do on company-owned mobile devices during non-work hours?

To compensate or not to compensate?

Some say yes. After all, 20 minutes here and there on the Blackberry can quickly add up to a significant amount of time spent working during non-work hours. Mobile devices like Blackberrys or PDAs leave behind a clear trail of evidence — so it’s easy for employees to prove they are actually working.

Chicago’s Mayor Daley, however, responded by saying the officer was displaying silliness in a time of economic crisis. In his own words: “This is unbelievable. We’re public servants. If I asked for that, I’d be paid millions of dollars. We’d have to take all the BlackBerrys away from public servants.”

Public servant or not, do employees have the right to be compensated for the extra work they do? As Paul Geiger, one of Sgt. Allen’s attorneys in the Chicago case, said, “We have reached a point in society where it’s very easy to get a whole lot of unpaid work from employees just by the use of these devices.” And he may have a point. Now, employees don’t have to be at home or the office chained to a bulky computer — they can access work from just about anywhere — and many employers are taking advantage of that. Employer expectations are higher than ever — yet compensation doesn’t always fall in line.

Work/life balance : Becoming a thing of the past?

More than compensation, by sending employees the message that their time is not their own if they have a company-owned device like a Blackberry, employers may be taking away any semblance of a work/life balance. This doesn’t just apply to work on mobile devices — but to work in general. With employer expectations higher and leaner staffs, employers seem to be saying that this is just the way it is. But are they unwittingly causing employees to want to leave? As CareerBuilder’s Mid-Year Job Forecast showed us, 25 percent of workers reported they have a worse opinion of their employer in the wake of the recession — and the same percentage plan to leave their place of work in the next year.

Setting guidelines for company-issued devices

As we’ve seen already in the case of a police officer getting fired for sexually explicit texts, employers want control over the messages employees are sending on company-owned devices — but with that control comes a responsibility to set and communicate clear guidelines of how these company-owned mobile devices are to be used when they are issued.

Whether employers allow overtime and compensate additionally for the extra time, or restrict employees from using the devices for work outside of working hours, or allow for a more flexible schedule, knowing that employees are working odd hours and responding to work needs all hours of the day, they need to set guidelines of where and when employees are both allowed and expected to use company-owned devices.

Where do we draw the line?

Guidelines aside, though, the bigger question remains: Is it acceptable for employees to be expected to do work e-mail while eating dinner with the family? Is doing work outside of work hours just an inevitable part of living in an über-connected society with blurred lines between our personal and professional lives? Or is this a trend that needs to take a turn in a different direction?

5 Tips For Overworked Fathers to Better Balance Work and Family Life — Just in Time for Father’s Day

June 16th, 2010 Amy Chulik Comments off

A father working on his laptop while at home with his kids

This Sunday is Father’s Day, and while it’s a great excuse to spoil dads everywhere with the latest gadgets, grill supplies, or bacon of the month club memberships, a little extra quality time with Dad might be in order this year, in light of results from CareerBuilder’s annual Father’s Day survey.

Survey results among 800 working fathers who are employed full-time showed that a still-struggling economy is causing many working dads to experience more stress, more work — and, not surprisingly, less time spent with their families.

Why the stress?

  • One in ten working dads said their spouse or significant other has become unemployed in the last 12 months, with 50 percent of those dads indicating it’s causing stress at home.
  • Forty-two percent of working dads said they are the sole providers in their household
  • Nine percent of working fathers say they have taken on a second job in the last 12 months to provide for their family.

Office overtime on overdrive

As many of you know firsthand, leaner staffs have led to fewer people handling a higher volume of work. This has made it more difficult for working fathers to achieve a healthy work/life balance, as many are stuck at the office working longer hours — and less time with their kids.

But just how many hours?

  • Sixty-three percent of working dads said they work more than 40 hours per week.
  • Three in ten (31 percent) working dads who take work home reported they typically bring work home five days a week or more.
  • Thirty percent bring work home on the weekends.

And how much less time with their kids?

  • Close to four in ten (37 percent) of working dads said they spend two hours or less with their children each work day.
  • More than three in ten (35 percent) reported they missed two or more significant events in their child’s life due to work in the last year.

How to be a better juggler

These are bleak statistics, but as Mary Delaney, one of CareerBuilder’s own busy working mothers, has said, there are things you can do to better balance work and family. and now, Jason Ferrara, VP Corporate Marketing at CareerBuilder and a father of two, shares his tips for working dads everywhere to better manage the delicate balancing act of providing for one’s family — and being there as a partner and a father.

“Especially in tough times, working dads have to be more creative and strategic to successfully juggle both work and family commitments,” said Jason Ferrara, VP Corporate Marketing at CareerBuilder and father of two.  “Employers understand the importance of working dads’ time away from the office and continue to place an emphasis on work/life balance through benefits that encourage employees to better manage their schedules. However, year over year, we find that nearly half of working dads do not take advantage of the flexible work arrangements offered to them.”

I’m not suggesting getting Dad a juggling set for Father’s Day (though I’m not not suggesting it, either), but the following tips are designed to help working Dads more effectively juggle their professional and personal lives. After all, although our multitudes of work and life commitments won’t necessarily go away, learning to prioritize them is a strong start.

Ferrara recommends the following tips for working dads navigating through difficult economic times:

  1. Keep everyone in the mix. Remember that communication is a two-way street.  Besides just listening to what is going on in your family’s lives, talk about what is going on in your office, so everyone understands why you are away or have to do some work when you are home.
  2. Learn to say no. In addition to actual work, sometimes activities associated with your job can take a toll on your free time. Determine what additional activities you can turn down and which are necessary so that you can free up more of your time outside of the office.
  3. Develop a master family calendar. Add every family member’s schedule to one master calendar so there are no surprises.  Also, save vacation days for important events and talk to your supervisor about flexible work arrangements.
  4. Play now, work later. Put down your Blackberry and avoid checking e-mails until after your children have gone to sleep.
  5. Plan a family event in your office. Take advantage of the summer months when school is out and the office may be less hectic by scheduling a kid-friendly potluck or other event with co-workers and their families.

What’s worked for you?

Do you have a solution that’s helped you better manage your work and family lives to add? Let us know in comments — We’d love to hear about it!

A Working Mother at CareerBuilder Offers Six Tips to Better Balance Work and Family

May 5th, 2010 Amy Chulik Comments off

Mary Delaney, President of PersonifiedYou may have a dozen reasons to celebrate Mother’s Day this Sunday, but here’s one you may not have thought of — a tough economy. A recent CareerBuilder survey of 604 women, employed full-time with children 18 and under living in the household, shows that working moms may be feeling more stressed — and less appreciated — in our current economic climate.

Working moms, many of them recently tasked with the responsibility of keeping their families afloat due to unemployed spouses or other financial issues, have had to become more resourceful than ever.

According to survey results:

  • Twelve percent of working moms said their spouse or significant other has become unemployed in the last 12 months, with two-thirds (67 percent) indicating that it is causing stress at home.
  • Thirty-six percent of working moms said they are the sole provider for their household.
  • Nearly one-in-ten (9 percent) have taken on a second job in the last 12 months to provide for their family.

Work/life balance — what’s that again?

As a result, achieving a work/life balance can be a lot of work in itself, as moms are working more hours — which often translates to less time at home with the family:

  • Forty-three percent of working moms work more than 40 hours per week.
  • More than one-third (34 percent) who take work home reported they typically bring work home three days a week or more.
  • Twenty-three percent bring work home on the weekends.
  • Nearly one-in-five (18 percent) of working moms said they spend two hours or less with their children each work day.
  • Nearly three-in-ten (29 percent) reported they missed two or more significant events in their child’s life due to work in the last year.

So what can working moms do to achieve more balance?

CareerBuilder’s Mary Delaney, a working mother herself, offers other working moms her thoughts and tips:

“The tough economy has taken its toll on family units and working moms are challenged with doing more with less time,” said Mary Delaney, President of Personified, CareerBuilder’s talent consulting division, and mother of three.

“What we’re seeing from these moms is a great deal of resourcefulness and resilience as they provide for their families.  While they may not be able to spend as much time with their children as they would like, working moms are making the most of the time they do have and getting creative in work arrangements.”

Delaney recommends the following tips to help working moms navigate through difficult economic times:

  1. Talk to other working moms. Many families are in the same boat as you and having a support network is essential to your personal and professional sanity.  Getting tips from other working moms on how they juggle personal and professional commitments can be a big help.
  2. Seek out flexible work arrangements. The vast majority of working moms who have taken advantage of flexible work arrangements said it hasn’t negatively impacted their careers.  In fact, one-in-five (21 percent) said it has actually helped their careers.
  3. Have a plan. Structure in your life will save you time, stress and mental energy.  Keep one calendar for business and family commitments to avoid double-booking. Set up a schedule for chores, homework, family activities, playtime, etc.
  4. Take advantage of work perks. Companies offer a variety of perks such as wellness benefits, company discounts on entertainment venues, etc.  Talk to your HR department and see what is available to help save money on monthly expenses and fun family outings.
  5. Make the most of your family time. When you’re home, it’s all about them.  Wait until after the children go to bed before checking email or finishing up that presentation.
  6. Schedule some “me time.” Working moms need to take care of themselves too.  Put actual time on the calendar for an hour or more of doing something you enjoy such as going to the gym, taking a walk, reading, etc.

Working moms (or dads) — any tips to add that have helped your family get things back in order?

Employees Are on Smart Phones While Driving – But What’s An Employer Got to Do With It?

March 10th, 2010 Amy Chulik Comments off

There are six words that, when used together, can cause a bit of anxiety (no, I’m not talking about So You Think You Can Dance?).

Consider this scenario: Your employee is rushing to get to work. He or she is driving a car, one hand on the wheel — and one hand on the smart phone. Every once in a while your employee anxiously glances down at the phone, anticipating the inevitable work correspondence. Your employee doesn’t have to wait long, because five minutes into the drive, you, the frazzled boss who’s up early and thinking about a project, decides to e-mail said employee, knowing full well your employee will check the message right away – and feel compelled to respond. You type those six very important words: What is the status on this?

You hit send.

This type of situation may be more of a problem than you realize. Whether you’re a boss who’s always connected and expects the same of your employees, or you’re an employee who feels pressured to be “on” at all times, even while driving – you may need to slow down a bit. According to the results of a new CareerBuilder survey of more than 5,200 workers, more than half (54 percent) of workers who have a smart phone or similar device said they check it when driving a vehicle — and many are risking safety on the road because they feel pressured to respond.

Which Industries are Most Connected On the Commute?

In comparing industries:

  • Sixty-six percent of sales workers used their smart phones while driving, more than any other group surveyed.
  • They were followed by  professional and business services workers (59 percent).
  • Health care workers were third in terms of industry use (50 percent).

How Bad Is It?

It’s bad enough that almost of quarter (21 percent) of workers say they check their mobile device every time it vibrates or beeps — but worse that 18 percent report they are required by their company to be accessible beyond office hours via mobile device. In addition, 14 percent of workers said they feel obligated to constantly stay in touch with work because of the current tough economy.

It’s true that the lines between work and home lives are often blurry at best due to our ability to be connected in so many ways and at all hours of the day. It’s important for bosses to keep in mind, however, that if employees are not at work and you require them to correspond or make work decisions, there’s a possibility you could be putting them in danger.

And while it’s also true that employees are not always in the precarious position of driving while texting or e-mailing, consider that your employees have personal lives just like you. By corresponding during off-hours, you may be forcing them to respond while they’re mid-first-date (and nervous to begin with), enjoying a Broadway show, praying, or even attending to other “personal business” — in the bathroom. Workers with smart phones said they are checking in with the office on their smart phones from virtually anywhere and everywhere, including:

  • During a meal:  62 percent
  • On vacation:  60 percent
  • While in the bathroom:  57 percent
  • Lying in bed at night:  50 percent
  • At a movie, play, or musical:  25 percent
  • On a date:  18 percent
  • Working out at the gym:  17 percent
  • At a child’s event of function:  17 percent
  • At church:  11 percent

Think Before You Hit “Send”

While sometimes communication outside of the office may be necessary, consider your options before contacting — and decide whether the message you’re communicating is important enough to hit “send” regardless of where your employee may be at that moment. And think of your frequency — are you abusing your power as an employer, as well as your employee’s time? Or are you acting in good faith?

“It is challenging for workers to maintain a good work/life balance when they are constantly connected to the office, so turning their devices off is important for their health and safety,” said Rosemary Haefner, vice president of human resources for CareerBuilder. “The lines between work and life can be very blurry these days – 17 percent of workers said they feel like their work day never ends because of technology connecting them to the office. To reduce burnout and avoid potentially risky behavior, workers should allot technology-free time when away from work.”

Consider the three tips below to help you and your employee to work together on a work/life balance:

  • Encourage employees to turn off the smart phone while driving. Not only is it illegal in many states, but using a mobile device while driving is dangerous to both your employee and others on the road. Let your employees know that if it’s necessary to leave his or her smart phone on and a conference call or other urgent matter comes up, you want them to pull over to safely handle the situation.
  • Help your employee create a backup plan: Help your employee plan to have an out-of-office message or voicemail at the ready, and arrange for them to leave contact information for others on your team familiar with your employee’s area of the business who are able to step in if needed. Alternately, arrange to handle business yourself if you’re able to in a sticky situation. That way, any emergency can be handled appropriately if your employee can’t get to it — and you’ll still be aware of what’s going on.
  • Have a personal policy in mind. What are your parameters for getting in touch with your employees on off-hours or while out of the office? Where do you draw the line — and if you don’t, consider whether there are ways you can modify your plan and communicate that out to your employees.

What’s your take on the issue — is it a problem or a necessary evil in our current work environment?